Frequently Asked Questions


  • General
    • How long does it take to get my WOW gold? What is the Estimated Time of Arrival (ETA)?
      • We have poseted a list on our website to show the ETA of our gold on all servers.We suggest clicking here to get a rough understanding of estimated time frame. Please note that the cancelled orders by exigent buyers were unaccounted for.Thus,even though you see ALL order fall within the 72hours time frame, the unaccounted orders might not be within the estimation.

    • Why am I not informed of your OUT OF STOCK situation beforehand?
      • Raidgold has been in this business for more than two years. We have grown and become a giant in virtual currency trading (VCT)industry.Established VCT companies see us as a threat.New companies view us as role model.Some of them resorted to foul play:automatic logging of our inventory value using web robot and neural entwork to forecast our stock and price.Therefore,we have to protect ourselves against malicious seizure of our sensitive inventor status and pricing strategy.Sorry for the tight-lipped strategy!The sensitive information of our inventor may not be revealed unless a payment is confirmed.If you dont't feel like waiting for te pre-order gold in case we're out-of-stock,please feel free to contact us via Live Chat Support for refund.

    • Will my account get banned if I buy gold from RaidGold?
      • We have no knowledge of Blizzard banning player accounts who purchase gold from legitimate seller like us(who doesn't use cheat-ware,robots,and macrosto farm gold).

    • Where to ask for refund? How soon can I get my money back?
      • paid through Paypal:We refund your payment upon your request IN 24hours.
      • NOTE: Cancellation of refund is not a function available from our credit card payment acceptance process.In other words ,once a refund is initiated,it cannot be revoked.

    • Do you guys transfer gold from realm to realm for customers?
      • We do not offer gold transfer for customers at this stage,however,we are planning to expand to this service in days ahead.Please keep an eye on our website for any updates about gold transfer.

    • Do I need to register a membership account on your website to place my order?
      • For new gold order,there is no need for membershkp account .Just go place an order for WOW gold through our order form.However,for powerleveling order ,you may need to register a membership account first at RaidGold for security reasons.

    • Does RaidGold support price matching?
      • Sorry, we don't support price matching.Our price depends on the demand and supply in this market.We have been attempting to lower our price once and again to keep a comptitive edge.If you find that our price is outrageous at this point,you may ike to check back later.

    • Is it possible to return goods if not satisfied?
      • Please read our Return and Exchange Policy,which can be found at the bottom of all our pages.

    • Can I get the gold back if I hit the 'Return' button and send back the gold I purchase at RaidGold?
      • Raidgold makes no guarantee of finding and re-sending the return gold back to you as our system creates and deletes characters antomatically from time to time.It is our customers'mishanding tht results in this mishap and therefore RaidGold is not responsible for any losses occur in this way.

  • Payment Questions
    • Why do I have to enter my credit card number when paying via Paypal?
      • The buyer would be asked to enter the credit card number initially if it is not a confirmed shipping address providing to complete the transaction.It actually could be a verify the reason .You may contact Paypal and they will be more than happy to explain this in details for you.

    • Do you accept debit cards?
      • If the debit or checking card has a holographic signature on it ,they are generally accepted.If the card is not a Visa or MasterCard ,it may not be accepted.

    • How do I pay with my credit card without using PayPal?
      • We do offer the option to pay using a credit card besides of Paypal.To place an order with a credit card is easy and simple.Preceed through the order process as normal,and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card.The option to use a credit card is available.

    • My credit card is billed. I got charged! I paid! I even got doubled billed! But I have yet to receive my gold! Are you scamming me?
      • First things first, we're decent business persons running an honest business operation. We do not scam, dupe, nor pyramidal scheme anyone. Vast chasm between cozenage and operational or system error. We like to help you remedy these transaction errors, despite the fact that we did not get the payment. However, to help us help you resolve the problem effectively, please scan -> email the front and back of your credit card to Support@RaidGold.com. Remember to include your character name, Realm/Faction, and the Order ID along with the email. We will help you submit the information to the credit card processor for refund. NOTE: The above email address serves no purpose but statement submission. Thus, DO NOT email your order enquiry to it.

    • What is a pending e-check, and why do I need to wait for it to clear?
      • A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to our's account and then delivery can take place immediately thereafter.

    • How do I avoid sending an e-check?
      • An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

    • I've sent an e-check, but I did not mean to. How do I cancel it?
      • If you have mistakenly sent a pending e-check, you may log onto your paypal account and cancel it by yourself.If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

  • Order Questions
    • I have been waiting in game for really a long time. How can I confirm my order?
      • If you do not see the gold in your mail box in more than 24 hours after you confirm the payment, first, go to the Order Search page on our website to check your order status; second, please contact us through Live Chat Support immediately . We do not handle customer enquiry through email for security reason.

    • I check and confirm your stock before placing my order, but why you guys say OUT OF STOCK when processing my order?
      • First of all, we are extremely sorry about the awful situation and let's say this is really a rare scenario though it may sometimes happen. It might be the case that, as luck would have it, other customers move our stock just minutes or even seconds before you pay the order since our inventory fluctuates drastically as we do process tons of orders on a minute basis. In such an unfortunate case, we will restock for you in 24hours and contact you first.

  • Phone Verification
    • Why didn't I get an automated phone verification call?
      • First, please check and make sure that the telephone number you filled was valid and if the phone number is correct but still no phone call arrives ( or you just missed a verification phone call ), you may email us or click the Live Chat when you are convenient to get a call.we will send you the gold without the call if You are the VIP of our web.

  • Frequently Asked Questions Of Powerleveling
    • Is this business safe or legal?
      • We understand that you may get nervous providing us access to your game account for power-leveling. We do our business on the basis of equality and mutual benefit: we'd like to establish long-term relationship with you. After all, our business' survival greatly depends on word-of-mouth. We always take our customer's privacy seriously, divulging zero information to third party and giving to those in our company on a need-to-know basis only.

    • If I use your leveling service, will I get banned by Blizzard?
      • The risk of account banned by Blizzard includes game account access by a second person other than youself detected by GMs, access from outside the supported regions, and use of robots. We'd try to minimize the risk by chatting to the GMs properly, using your regional IP address to access the game and refrain using bots or macros. We never talk to any other players in game or get involved in any player killing or other controversial activities.

    • When power leveling, will you use my character to PK (player-kill) or KS (kill-steal)?
      • No! We will never get your character involved in PK, KS, abusive farming or any other behavior that is frowned upon. We understand what we should do while power leveling.

    • How do I check on the status of my order?
      • If you would like to check on the status of your order, you need not logon live chat or send a E-mail to us, simply log onto our website, then you will see all the information of your character. If you have any question about the power leveling, please live chat with our support agents who are available 24/7. Do not login your game account during the entire course of power leveling service unless notifying us in advance through Live Chat Support.

    • What do you do if someone sends a tell to my character?
      • Normally, we respond as if AFK (Away from Keyboard) when another player sends your character a tell, however if a GM sends your character a tell, we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, just let us know in advance and we will be sure to use them.

    • Do I keep the money & items gained while you play my character?
      • Of course, you will get the gold and items. During the process of power leveling, all equipments obtained belong to you.

    • If I placed an order on the wrong Realm, what should I do?
      • First, you should contact us immediately, you can contact Live Chat Support, tell us your character name or your order number. We'll fix that problem for you.

    • When you are doing power leveling, can you do the Professions powerleveling service?
      • During the leveling period, we don't do profession service.

    • What's your payment method?
      • We accept PayPal, MoneyBookers or Bank.